Features to Look Out for in any Telehealth Software
Telemedicine software is meant to give practitioners in healthcare facilities the ability to see their patients through video. By eliminating the necessity for patients to visit brick and mortar facilities, caregivers can as well trim the size of the crowd in their waiting room and the burden on administrative personnel. A perfect execution of a telehealth system can get a facility to serve more patients each day.
Here are some of the major telehealth software features that make it great for its intended purpose in a healthcare setting:
Incorporation of PM/EHR Systems
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If you’re a hospital, you want your telemedicine software to allow you to offer care in a seamless manner minus any additional intricacies. So, choose an application that supports seamless EHR/PM integration, allowing the addition of video visits to your existing system without any glitches.
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Smartphone App for Patients
A major objective of telemedicine software is to enable patients to easily access healthcare from anywhere. As such, you should get a solution that patients may connect to using both mobile and desktop environments. Should a patient be travelling, they may conveniently see a practitioner through their telemedicine smartphone app.
You want to give your patients the best care possible from wherever they are, but you also need an assurance that they can pay you for each video visit. You may prefer to deploy a full telemedicine system featuring a built-in rules algorithm for the verification of each patient’s payment eligibility every time they’re booking an appointment.
HIPAA Compliant Video Communications
As per the HIPAA or Health Insurance Portability and Accountability Act, a high level of protection should be accorded to any electronic communication or manipulation of an individual’s treatment files or personal health data, although not every video transmission tool is developed with that act in consideration. That’s the major objective for healthcare establishments electing to deploy purpose-developed telemedicine technologies to secure their patients’ confidentiality and obey HIPAA rules.
The Capacity to Custom Brand
You won’t lose your brand identity when you start serving some of your customers via telemedicine technology. The branding, logo, and image that your patients associate with your practice will be showcased in the interface through which they interact with you. This shall offer a guarantee to your patients that they’ll keep getting the same superior treatment from your team they’ve gotten used to.
In-App User Help
Probably, you implemented telehealth technology that’s not so complicated, but it’s sensible to anticipate a few issues here and there. As such, pick a system that features in-app user support to enable real-time handling of any simple issues.
Using telemedicine software, you can certainly start serving your patients even better, no matter their location.